FAQ

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Deliverables & Pricing

What do I actually get?

For the Landing Page Audit

You’ll receive a focused audit of one critical page, including:

Speed & performance diagnostics
Mobile vs desktop friction analysis
Conversion-focused UX review (heuristic-based)
Trust & persuasion assessment
End-to-end conversion path walkthrough

Deliverables:

5-page concise insight report
5-minute recorded walkthrough
3–5 high-impact recommendations for quick wins

Designed to identify what’s suppressing conversions on one key page and what to fix first.

For the Full Website Audit

You’ll receive a structured, multi-page review covering:

Sitewide performance & technical UX issues
Device-specific experience breakdown
Content clarity & usability analysis
Conversion flow & funnel evaluation
Trust, persuasion & behavioural review

Deliverables:

10–15 page prioritised PDF report
10-minute recorded walkthrough
5–10 recommendations ranked by impact vs effort

Ideal for gaining clarity on systemic UX and conversion issues across your website.

For the E-commerce Performance Audit

You’ll receive a specialist audit focused on revenue impact, including:

Storewide speed & performance diagnostics
Product, cart & checkout friction analysis
Conversion funnel & abandonment risk review
Trust & decision-psychology evaluation
Mobile vs desktop behaviour breakdown

Deliverables:

15–20 page commercially focused report
15-minute recorded walkthrough
10–15 prioritised technical & strategic recommendations

Built to identify where revenue is being lost and how to recover it.

Will this help my business?

Yes, if your website generates leads, sales, or signups.
Our audits identify:
• Where users drop off
• What’s creating friction or confusion
• Missed persuasion opportunities
• UX issues directly impacting revenue
Every recommendation is tied to one of three outcomes:
• Increase conversions
• Improve user clarity
• Reduce friction
We prioritise fixes based on potential revenue impact first, not just cosmetic preference.

How much does a audit cost?

We offer three fixed-price packages, which you can view HERE. There are no hidden fees, simply choose the package that best fits your business needs, and we’ll complete an audit of your website.

How long does a typical project take?

Our goal is to deliver your reports within 7-14 days of purchase. Timelines may vary depending on the complexity and size of your website:

Simple websites are often audited within one week.
Larger e-commerce sites may take up to three weeks.

You’ll receive a clear timeline before we begin.

The Audit Process

How do we get started?

Once you purchase your chosen package, we’ll reach out via email with a short form to understand your business goals. After receiving your completed form, we conduct a full website audit and deliver your reports within 7–14 days of purchase depending on the package you purchase.

Is it necessary to complete these forms?

To provide the most accurate and valuable audit, we need to learn about your business goals, the purpose of your website, and your users. Completing the brief form allows us to gather this information quickly and efficiently.

When do I need to return the forms?

We begin your website audit as soon as we receive your completed forms, so the sooner you submit them, the faster we can get started. If needed, we’ll send a friendly reminder.

After Delivery & Support

What if I have questions about my report?

If anything in your report needs clarification, you’re welcome to contact us via email. We’re happy to answer questions and explain any findings in more detail.

Can you redesign our existing product?

We do not offer website redesign services. Our focus is on analysing your existing website to identify what works, what doesn’t, and where improvements can enhance the overall user experience.

Do you only work with large companies?

Not at all. We work with startups, small businesses, and organisations of all sizes. If improving user experience matters to you, we’re here to help.

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